All Banks Should Use Cash Dispensers
By
Staten Island, NY Posted: 1/30/2015 1:00:00 AM
Once you see a teller use a cash dispenser, you've got to wonder why every bank doesn't use them.
TD Bank recently opened a branch near me. My first impression was that it reminded me of what banks were like when I grew up, before tellers were placed inside a cage made of 2 inch bulletproof glass.
Back then, banking was simpler. The teller could literally count your money as she placed it into your hand. I guess you can't blame them, those glass cages were their only defense against bank robbers.
If those glass cages are there to prevent bank robberies, why would TD Bank open branches without them? The trouble is, cages didn't stop bank robbers from holding a gun to the nearest customer's head unless the teller unloads all the cash in their drawer.
The key to protecting bank tellers and customers isn't building thicker, stronger cages... it's getting rid of the cash drawer.
That's what TD Bank did. They got rid of cash drawers, and replaced them with cash dispensers. If there's no cash drawer, there's nothing for the bank robber to steal.
By using a cash dispenser, the only way a teller can receive money from the machine is to withdraw it from an account. So, the teller doesn't have direct access to the cash. This protects both tellers and customers, and as a bonus, these cash dispensers are actually more accurate than human operators.
Cash dispensers are also showing up in other businesses that work with cash, such as gas stations, and convenience stores, such as 7-Eleven and Wa Wa.
In my opinion, any business that is frequently the target of robberies, or losses from employees because they handle cash should have these machines, especially the ones that are open all night.
Joe Crescenzi, Founder
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